Company Overview

I2e Consulting is a leader in transforming the life sciences industry with premier analytics and technology solutions. We support biotech, pharmaceutical, and healthcare organizations in delivering innovative health solutions, focusing on R&D and clinical development to fast-track innovation. Our commitment to data security and process refinement is underscored by ISO9001 and ISM27001 certifications. Recognized on the Inc. 5000 list and certified as a Great Place to Work, our values are deeply rooted in employee well-being.

Job Overview

We are seeking a motivated Customer Support Intern to join our team remotely at I2e Consulting. This internship is designed for a fresher eager to embark on their career in customer support within the IT and Services industry. There is no prior work experience required as we provide comprehensive training to equip you with the necessary skills to excel in assisting our clients.

Qualifications and Skills

• Strong communication skills with the ability to clearly convey information and ideas.
• Proficient in delivering customer service that is professional and maintains a high level of satisfaction.
• Excellent interpersonal skills for building rapport with clients and team members.
• Understanding of customer relationship management tools and techniques for efficient handling of queries.
• A positive attitude towards learning and adopting new skills and technologies quickly.
• Ability to manage time effectively to balance multiple tasks and responsibilities.
• Problem-solving skills to identify issues and provide effective solutions promptly.

Roles and Responsibilities

• Assist customers through various channels such as email, chat, and phone, ensuring prompt and accurate responses.
• Address customer inquiries and issues, providing clear solutions and guidance.
• Collaborate with team members to escalate complex issues to ensure they are resolved efficiently.
• Document and report customer feedback to help improve service delivery and customer experience.
• Maintain an up-to-date knowledge of company products and services to provide informed support.
• Follow established protocols and procedures in managing customer cases and interactions.
• Participate in training sessions and team meetings to enhance skills and stay informed about company updates.
• Contribute to a positive team environment and showcase the company's commitment to customer satisfaction.