Company Overview

I2E Consulting Pvt Ltd, a Microsoft gold partner and Great Place to Work certified, is a leading IT service company acclaimed as one of the fastest growing in the US by the 2018 Inc 5000. With a strong focus on the Life Sciences domain, we partner with Fortune 100 companies like Pfizer and Merck. Our commitment to cutting-edge technologies such as AI and blockchain, along with an emphasis on work-life balance, positions us as an excellent workplace offering significant growth and advancement opportunities.

Job Overview

This is remote internship is ideal for freshers who are looking to start their careers in customer assistance and IT services. The role involves providing exceptional support to our clients and enhancing our customer service experience.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to articulate clearly with customers and ensure ease of understanding.
• Problem-solving abilities to efficiently address and resolve client issues and challenges during interactions.
• Patience and empathy are crucial to handling customer queries and complaints with understanding and compassion.
• Attention to detail is necessary to carefully analyze and address customer needs accurately without missing critical information.
• Ability to multitask, manage multiple customer interactions, and maintain productivity under pressure.
• Technical troubleshooting skills to understand and resolve client issues with our software and IT services.
• Knowledge of customer service principles to provide superior service and contribute to customer satisfaction.
• Adaptability and flexibility to quickly adjust to changing customer demands and technology environments.

Roles and Responsibilities

• Provide support to customers and help them resolve any technical issues they face with our products.
• Assist in documenting customer interactions and troubleshooting steps for future reference.
• Learn and maintain an understanding of the company's software solutions to effectively assist customers.
• Respond to customer inquiries promptly through various communication channels such as chat, email, or phone calls.
• Collaborate with the tech team to address and resolve complex technical issues reported by customers.
• Follow up with clients to ensure their technical issues are fully resolved and they are satisfied with the support provided.
• Participate in training sessions to enhance customer support skills and knowledge of the company's products.
• Identify and escalate priority issues to the necessary channels for quick resolution.