Mandatory Technical Skills/ Tools

●Installing, configur ing, and maintaining desktop and laptop computersystems, peripherals, and software applications.

●Troubleshooting hardware and software issues on desktop and laptop computers, including printers, scanners, and other peripherals.

●Providing technical support to end-users by phone, email, or in person.

●Responding to and resolving help desk tickets in a timely manner.

●Collaborating with other IT teams to resolve complex technical issues.

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Maintaining hardware and software inventory records.

●Setting up and configuring new user accounts and workstations.

Nice-to-Have Skills/ Tools

●Assisting with the implementation of new technology solutions.

●Patch Management

●Basic Networking Knowledge

●AD Maintenance

●Asset Management

Responsibilities

●Provide technical oversight of Information Security technologies that fall under the team’s responsibilities, confirming they are operating within agreed service levels and at peak possible performance

●Manage, drive, and coordinate planned maintenance activities as well as

the standardization and automation of processes and procedures for Information Security technologies.

●Represent the team in specific Project activities, including leading projects and managing the activity of others toward successful completion.

●Articulate technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to senior business and technology leader