Job Overview

We are looking to hire an experienced, customer-oriented tele sales executive to utilize outbound telephone calls, mails and Data Collection to achieve sales targets.

To be successful as a tele sales executive, you should be persuasive and able to work

in a high-pressure environment. Ultimately, a top-performing tele sales executive

should be able to follow sales scripts

Should demonstrate exceptional communication, negotiation, and customer service

skills.

Qualifications and Skills

• Junior level experience of 1 to 3 years as a Technician.
• Strong troubleshooting and problem-solving skills.
• Knowledge of tele sales and negotiation techniques.
• Experience in outbound sales and consultative sales is a plus.
• Excellent customer service and communication skills.
• Ability to work well in a team environment.
• Familiarity with business-to-business (B2B) sales processes and lead generation.
• Proactive and self-motivated with a willingness to learn and adapt.

Roles and Responsibilities

• Troubleshoot and resolve technical issues reported by customers via phone, email, or in person.
• Provide excellent customer service by ensuring timely and accurate resolution of technical problems.
• Collaborate with other team members and departments to escalate and resolve complex technical issues.
• Document and maintain records of customer interactions, technical issues, and solutions.
• Assist in the installation and configuration of hardware and software components.
• Conduct regular maintenance and updates of systems and equipment.
• Stay up-to-date with the latest technology trends and advancements.
• Participate in training and professional development opportunities to enhance technical skills.