Purpose of the job Quality will closely work with projects/operations and quality team in ensuring 100% compliance to the Quality management system. Key Accountabilities/Duties & Responsibilities • QMS Development and Implementation : • A detailed understanding of ISO 9001 implementation and certification requirement. • To ensure all relevant processes and policies related to ISO 9000 are defined and documented. • Develop, implement, and maintain a comprehensive Quality Management System plan and also drive the change control management across the unit as per ISO 9001 • To ensure monthly Quality analysis to be conducted for Unit and action to be taken to close the point being raised during analysis. • Conduct regular quality audits of different departments, to identify areas for improvement • Ensure Risk identification, action planning and tracking for respective Unit • Ensure Quarterly management review of Quality for the unit is organized. Action items are tracked and taken to closure Training and Development: • Coordinate and provide training sessions for Engineering staff to ensure they understand and follow quality Policy and guidelines • Work with department heads to identify training needs and develop training programs accordingly with respect to QMS. Guest Satisfaction: • Analyze guest feedback and reviews to identify trends and areas for improvement. • Customer satisfaction feedback mechanisms are established and monitored with the help of L&D ; regular data analysis is done; corrective and preventive action items are taken to closure. Process Improvement: • Identify inefficiencies and areas of improvement within the Engineering processes and project execution. • Work closely with department heads to ensure continual improvements is done and suitable improvement initiatives are mobilized to enhance the efficiency and effectiveness of operations. Compliance and Standards: • Ensure the all relevant industry regulations and standards for the construction. • Stay up-to-date with changes in regulations and make necessary adjustments to the QMS. Supplier and Vendor Management: • Evaluate and monitor the performance of suppliers and vendors to ensure they meet quality standards. • Collaborate with procurement teams to select high-quality suppliers. Data Analysis and Reporting: • Coordinate in preparing QMS audit plan for the Unit with Head Quality • Collect, analyze, and interpret data related to quality and performance metrics. • Prepare regular reports for senior management detailing the effectiveness of the QMS and areas for improvement. • Coordinate with Quality Head in finalizing Quality objectives and Quality Goals, in line with the company strategies, current process performance, benchmarking objectives and envisaged risks. • Coordinate with Head of projects and Head Quality while making Quality budgeting for the Projects. Collaboration: • Work closely with department heads and staff to foster a culture of quality and continuous improvement. • Collaborate with cross-functional teams to implement quality-related projects and initiatives. Crisis Management: • Act as a point of contact for quality-related emergencies and critical incidents. • Develop and execute action plans to mitigate quality-related crises. Benchmarking and Best Practices: • Stay informed about industry trends, benchmarks, and best practices in quality management. • Implement relevant best practices to enhance the Construction quality standards.