Responsibilities:

1. Direct Customer Engagement:

 Call customers/leads to understand conversion likelihood and reasons for not

converting.

 Interact with customers via WhatsApp through the CRM platform.

2. Customer Relationship Building:

 Engage with leads through phone calls, emails, and other communication channels

to understand their requirements.

 Provide information about the company's products or services, addressing customer

inquiries and concerns.

3. Product Knowledge:

 Develop a deep understanding of the products or services offered by the company.

 Effectively communicate the value proposition of the products to potential

customers.

4. Sales Pitch Customization:

 Customize sales presentations to address the unique needs of each customer.

5. Closing Deals:

 Use persuasive and negotiation skills to close sales deals.

 Overcome objections and address concerns to secure customer commitment.

6. CRM Management:

 Keep accurate records of customer interactions in the Customer Relationship

Management (CRM) system.

 Track leads, opportunities, and sales activities to measure performance.

7. Achieving Targets:

 Work towards achieving or exceeding sales targets and quotas.

 Regularly report progress to sales leadership.

8. Collaboration:

 Collaborate with other teams, such as the care team and clinic team, to ensure a

seamless customer experience.