Responsibilities:

Direct Customer Engagement:

• Call customers/leads to understand conversion likelihood and reasons for not converting.
• Interact with customers via WhatsApp through the CRM platform.

Customer Relationship Building:

• Engage with leads through phone calls, emails, and other communication channels to understand their requirements.
• Provide information about the company's products or services, addressing customer inquiries and concerns.

Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Effectively communicate the value proposition of the products to potential customers.

Sales Pitch Customization:

• Customize sales presentations to address the unique needs of each customer.

Closing Deals:

• Use persuasive and negotiation skills to close sales deals.
• Overcome objections and address concerns to secure customer commitment.

CRM Management:

• Keep accurate records of customer interactions in the Customer Relationship Management (CRM) system.
• Track leads, opportunities, and sales activities to measure performance.

Achieving Targets:

• Work towards achieving or exceeding sales targets and quotas.
• Regularly report progress to sales leadership.

Collaboration:

• Collaborate with other teams, such as the care team and clinic team, to ensure a seamless customer experience.

Continuous Learning and Adaptability:

• Stay informed about industry trends, competitor products, and sales techniques.
• Continuously improve product knowledge and sales skills.
• Adapt to fast changes in products, processes, or sales conditions.

Feedback and Improvement:

• Seek feedback from customers and sales leaders to identify areas for improvement.
• Actively participate in training programs to enhance skills.

Documentation:

• Prepare and maintain documentation related to sales activities, contracts, and customer interactions.