Duties and responsibilities • Maintains quality service by establishing and enforcing organization standards. • Must act as a bridge between the company and its clients • Adhering to all policies of The Tamara and briefing corporates about it • Make sure the payments been collected at the time of booking. • Develop Business for TTC, TTK, OBT, and other hotels of The Tamara. • Define guest requirements and ensures that the guest services offered is effective to their requests. • Establishing the Tamara as a niche group travel destination • covering all the Business zone in Bangalore by sales calling • Negotiates prices with all MICE • Ensures that all complaints are reviewed, investigated and follow-up action is initiated. • Meeting up with decision makers in corporate companies and Travel agents • Maintains and ensures the smooth-running operation with all travel agents.