Position Title: Customer Quality Manager

Reporting To: Plant Quality Manager

Location: Shenzhen Plant 6 to 1 year then move to Ganzhou

General tasks and Responsibilities:

·        Manage internal, Advanced Warehouses, Customer claims, and Warranty Quality issues

·        Identify root cause and define permanent corrective and Preventive actions

·        Ensure compliance and assist with adherence to IATF 16949

·        Improve the Quality Performance KPIs in daily, weekly, and Monthly basis

·        Promote the use of customer preferred techniques for continuous improvement such as FMEA, Six-Sigma, Poka-Yoke (Error Proofing).

·        Participate in cross-functional teams in new Launches and in Serial Projects

·        Lead Customer quality audits and ensure Process and Product Audits are conducted

·        Contribute to the department Company improvement activities through lessons learned.

People Management

·        Lead and support groups of quality Supervisors and Quality Engineers.

·        Train and Provide guidance to other team members.

Skills & Attributes:

·        Fluent communication in English with overseas Customers

·        Champion in Problem Solving: 8D, A3, Fishbone, 5Whys, DMAIC

·        Mastery of VW Group CSR: Formel Q, VDA, VDA 6.3 Process Audit, VDA 6.5 Product Audit

·        Strong knowledge of Quality Tools: APQP, FMEA, PPAP, SPC and MSA,

·        Mastery of quality systems IATF16949

·        Lean Six Sigma Certification is highly preferred

·        Understanding of cost and financial impacts.

Salary & Benefits:

Salary Range:  Around 22K GBP Possible Increase by 2 to 3K GPB after Probation

Bonus Range: 500 USD Illegible after Probation

Housing: Arranged by Company

Probation: 3 to 6 Months – to be decided in the offer

Experience Range – 5-7 years in Mechanisms Auto industry,

Qualification should be Degree,