Help Desk Specialist
Help Desk Specialist51
Applications
51
Applications
Mumbai
Full-Time
Junior: 1 to 3 years
₹ 17K - ₹ 18K (Per Month)
Posted on Mar 14 2023
About the Job
Skills
Communication
English
Customer Relationship Management (CRM)
work location: Dombivali
We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in providing Help Desk support
- Proficiency in English
- Working knowledge of help desk software, databases and remote control
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Information Technology, Computer Science or equivalent
About the company
HRFA Global Solutions a leading integrated Asset and Facilities Management company. We have a rich experience of offering our expertise to blue chip corporate, Residential, Government and SMEs. Incorporated in June 2017, we are also one of the fastest growing companies in our domain. With a strong and professional management team and a culture of innovation, learning, quality and deep service orie ...Show More
HRFA Global Solutions a leading integrated Asset and Facilities Management company. We have a rich experience of offering our expertise to blue chip corporate, Residential, Government and SMEs. Incorporated in June 2017, we are also one of the fastest growing companies in our domain. With a strong and professional management team and a culture of innovation, learning, quality and deep service orientation; we have become the partner of choice for organizations who need to focus on their core business and outsource other non-core operations. From specialized Cleaning and Hygiene services, Housekeeping, Pantry, MEP (Mechanical, Electrical, Plumbing) services repair & maintenance, Pest Control, Landscaping, Guest House management to Faade cleaning; we have a bouquet of services that meet organizations asset and facilities management requirements. Based in Mumbai, India we understand the vast need for competent management and world-class leadership services in Indian companies. Companies in India are increasingly under growing pressure to find management that can propel them to stratospheric heights under the most stringent deadlines. Our service and solution experts have the right blend of technology and effective business process experience to help you fully realize the benefits of process improvements. ...Show Less
Industry
Facilities Services
Company Size
51-200 Employees
Headquarter
Thane
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