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Sr. Customer Support Executive - Sal upto 30k

Chennai
Full-Time
Mid-Level: 4 to 6 years
13K - 30K (Per Year)
Posted on Nov 27 2023

About the Job

Skills

BPO
Customer Care
Customer Service
Call Centre
Communication
Non Voice
Voice

We are looking for Sr. Customer Support Executive for fast growing E-Commerce company.


Qualifications and Skills


  • 4 to 6 years of proven experience in customer support roles
  • Excellent communication skills, both verbal and written
  • Proficiency in using customer support software and tools
  • Attention to detail and accuracy
  • Strong organizational and time management skills
  • Bachelor's degree in any field
  • Fluency in English and Tamil. Fluency in more regional languages will be an advantage


Roles and Responsibilities


  • Provide excellent customer service and support to clients via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Handle escalated customer inquiries and provide appropriate solutions
  • Maintain a high level of product knowledge to effectively assist customers
  • Collaborate with internal teams to ensure prompt and accurate resolution of customer issues
  • Identify areas for improvement in customer support processes and recommend solutions
  • Ensure customer satisfaction and retention through proactive communication and problem-solving
  • Contribute to team success by achieving individual targets and goals


Salary: 13k - 25k (depending upon experience, skill set, proficiency)


Location

Chennai - T.Nagar / Guindy


Call 9381003750


Day shift


Email resume to hr4nation@gmail.com


About the company

HR4Nation is a Recruitment firm based in Chennai. We offer Recruitment services in the fields of Customer Service, BPO, Sales & Marketing, Admin & HR, Accounts & Finance. Our clients are into diverse sectors, viz.. Airlines, Education, E-Commerce, Manufacturing, ITES / BPO, Accounting / KPO, Consulting etc We don't take money from candidates for our services

Industry

Human Resources

Company Size

2-10 Employees

Headquarter

Chennai

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