We are Hiring!!!

Designation : IT Asset coordinator

Experience : Minimum 2 year's

Qualification : Graduate

Salary : 2.5lpa - 4lpa

Location : Kandanchavadi, Chennai

Skills : Excellent communication skill in English & Good knowledge in Excel

General shift & Sunday fixed off

Job description :

• Prepare daily attendance for all site and mail to corporate office.
• Prepare DCR (Daily Call Report) for all site and mail to corporate office.
• Engineer shift roster has to make based on call / project requirement and engineer training.
• Assign floor to engineers.
• Assign, Monitor and complete H/W call tickets, mail tickets and oral requests.
• Verify and close completed H/W call tickets and mail tickets. (Sometimes we have requested to do telephone verification).
• Provide technical support to engineers.
• Daily Repeat call reports to be prepare.
• Daily more than one hour call report to be prepared.
• Project planning and follow up until complete.
• Prepare monthly-consolidated report.
• Prepare monthly review meeting PPT.
• Knowledge, Skills and Abilities Required.
• Users entry & Exit Process.
• MS Office Knowledge (Word, Excel & PowerPoint).
• Responsible for Service Desk Call Flow Management.
• People management.
• Responsible for Asset Management
• Responsible for Service Desk Call Flow Management.
• Must have good communication in English, Tamil & optional Hindi
• Prepare MIS Reports.
• New deliverables may be added based on client requirement.

For more details, contact Dillibai - 6380723976 or hr5@hoopoeinfoedge.com