Company Overview

HomeTriangle Online Services Pvt Ltd. is an information technology and services company based in Bengaluru, India. Specializing in providing a wide array of services, the company boasts a dynamic team of 11-50 employees committed to enhancing customer satisfaction. Learn more about us at our website.

Job Overview

We are seeking a Junior Customer Care Executive to join our team in Bengaluru. This is a full-time, contract position ideal for individuals with a minimum of 1 year of work experience in customer service. You will be responsible for addressing customer inquiries and ensuring a high level of customer satisfaction.

Qualifications and Skills

• Minimum 1-year experience in a customer service role.
• Excellent communication skills to effectively interact with customers and resolve issues.
• Problem-solving abilities to tackle customer queries swiftly and efficiently.
• Empathy towards customers, ensuring their concerns are understood and addressed.
• Knowledge of the product/service to provide accurate and helpful information.
• Attention to detail to ensure all customer interactions are recorded accurately.
• Ability to remain calm under pressure, especially during peak inquiry times.
• Proficiency in using customer service software and tools.

Roles and Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about our services and address customer concerns.
• Resolve customer complaints by identifying issues and applying appropriate solutions.
• Maintain records of customer interactions and transactions.
• Follow up on customer interactions to ensure the issues have been resolved.
• CTC Offered - 18000 - 25000