Outbound and Inbound Calls

✧     Handling Inbound & Outbound Calls for the lead generation Regularly,

✧     Giving the Customer the details of our product

✧     Updating the proper Description, lead status & Next follow-up date based on the discussion with the Customer

Lead follow up

✧     Regular Follow ups on the leads as per the Next follow up date mention in the CRM.

✧     Communication to the Customer has to be made through their Convenience, It has to be done through Phone, E-mail, Watsapp or SMS.

Assiging Leads to CRO’s

✧     Doing regular follow ups and sales pitch to the customer to convert them in to a prospective leads

✧     Segmenting or filtering the leads in to valid or invalid

✧     Assigning valid leads to CRO for further follow up.

Others

✧     Daily weekly and Monthly Reporting to lead manager

✧     Regular feedback on leads to Lead management Team.

Updating on product knowledge & process improvement frequently