Company Overview

Holiday Inn Resort South Goa is a luxury resort located amidst the lush greens and pristine white sands of Mobor Beach, South Goa. Positioned a mere 60-minute drive from Dabolim International Airport, our resort offers guests comfortable suites and villas with stunning pool, garden, and sunset views. We cater to romantic getaways, corporate events, and dream weddings, providing an ideal spot for relaxation and rejuvenation in an exquisite setting.

Job Overview

The Restaurant Manager at Holiday Inn Resort South Goa is a senior, full-time position. Located within our picturesque resort, this role involves overseeing restaurant operations, ensuring exceptional customer service, and managing a team to deliver high-quality culinary experiences. The manager will play a crucial role in maintaining and enhancing the dining experience for our guests.

Qualifications and Skills

• Proficiency with POS systems to manage and streamlining customer transactions efficiently.
• Expertise in staff scheduling software to optimize shift management and maintain consistent service quality.
• Ability to manage inventory effectively, ensuring adequate supplies without overstocking or waste.
• Thorough understanding of food safety regulations to maintain health standards and compliance.
• Skilled in budget management to maximize profitability while maintaining excellent service standards.
• Experience in social media marketing to engage customers and enhance the restaurant's online presence.
• Strong conflict resolution skills to address and resolve issues promptly and effectively.
• Customer relationship management (Mandatory skill), essential for building and maintaining relationships with guests.

Roles and Responsibilities

• Oversee daily restaurant operations to ensure smooth and efficient service for guests.
• Lead, train, and motivate a team of staff to deliver exemplary customer service and uphold brand standards.
• Develop and implement strategic marketing initiatives to enhance the venue's visibility and guest engagement.
• Ensure compliance with health and safety regulations to provide a safe and enjoyable dining experience.
• Manage staff schedules and ensure optimal staffing levels for peak seasons and special events.
• Monitor inventory levels and coordinate with suppliers for timely restocking of essential items.
• Handle customer feedback and complaints with professionalism to expedite conflict resolution.
• Prepare financial reports, analyze trends, and implement cost-effective measures to meet budget goals.