Prerequisites:

- You should have fluent English

- You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift)

About the company:

H&M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. With the team of experts, we provide backend and telesales services to these Australian-based solar retailers.

Now we are looking to expand our customer care team based in Vadodara, Gujarat, India This customer care team will help our Australian clients in applying for rebates, getting grid connection, resolving queries and hand holding them till their solar installation is completed.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Customer Service Representative Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
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Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• 1-3 years experience in handling customers 

Benefits :

• Competitive salary and benefits package
• Medical and accidental insurance for employees 
•  Opportunities for career growth and advancement
•  Training and development programs
•  Dynamic and fast-paced work environment
• If you are passionate about customer service and have a desire to contribute to a sustainable future, we encourage you to apply