Prerequisites: - You should have fluent English- You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift) About the company: H&amp;M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell

Prerequisites: - You should have fluent English- You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift) About the Company: H&amp;M Virtual Services Pvt. Ltd. is one of the leading backed services providers in Australia. Our, major clients are Australian-based solar retailers who sel

After sales and installation executive Job description	 	 - You should have fluent English	 - You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift)	 	 Prerequisites:	 	 About the Company:	 	 Job Overview :	 	 Responsibilities :	 	 H&M Virtual Services Pvt. Ltd. is one of the leading backed services providers in	 Australia. Our, major clients are Australian-based solar retail

Company Overview H&amp;M Virtual Services Pvt. Ltd. is an Indian-based consultancy firm that provides top-notch counseling services for helping digital businesses grow. With our experience and expertise, we offer cutting-edge solutions for generating business leads, converting leads into customers, hiring offshore personnel, and promoting overall marketing stra

<ul><li>Phone handling, greeting visitors, managing the front desk, and general administrative tasks, </li><li>Candidate sourcing, screening, interview coordination, and familiarity with HR documentation. </li><li>Handle incoming and outgoing mail and packages efficiently. </li><li>Assist the HR department in candidate sourcing, screening interview</li><li>Post job openings on various job boards a

H&M Virtual Services Pvt. Ltd. is Indian based consultancy firm that provides ace counselling services for helping digital businesses grow. With our experience and expertise, we provide you with cutting-edge solutions for generating business leads, closing leads into customers, hiring people off-shore, and promoting the overall marketing of your products.

Prerequisites: - You should have fluent English- You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift) About the company: H&amp;M Virtual Services Pvt Ltd. is one of the leading backed services providers in Australia. Our major clients are Australian-based solar retailers who sell solar panels in Australia. With the team of experts, we provide backend and telesales services to these Australian-based solar retailers. Now we are looking to expand our customer care team based in Vadodara, Gujarat, India This customer care team will help our Australian clients in applying for rebates, getting grid connection, resolving queries and hand holding them till their solar installation is completed. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers <h3>Customer Service Representative Responsibility</h3><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li><li> </li></ul><h3>Customer Service Representative Requirements:</h3><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li><li>1-3 years experience in handling customers&nbsp;</li></ul> Benefits : <ul><li>Competitive salary and benefits package</li><li>Medical and accidental insurance for employees&nbsp;</li><li>&nbsp;Opportunities for career growth and advancement</li><li>&nbsp;Training and development programs</li><li>&nbsp;Dynamic and fast-paced work environment</li><li>If you are passionate about customer service and have a desire to contribute to a sustainable future, we encourage you to apply</li></ul>

Prerequisites: - You should have fluent English- You should be able to work from 4:30 a.m. to 1:30 p.m. (Early Morning Shift) About the Company: H&amp;M Virtual Services Pvt. Ltd. is one of the leading backed services providers in Australia. Our, major clients are Australian-based solar retailers who sell solar panels in Australia. with this, team of experts, we provide backend and tele sales services to these Australian-based solar retailers. Job Overview :&nbsp; We are seeking dynamic and customer-oriented individuals to join our growing call center team as After Sales &amp; Installation Support Executives. In this role, you will be responsible for providing exceptional support to our customers throughout the solar system installation process and beyond. You will handle customer inquiries, resolve issues, coordinate installations, and ensure customer satisfaction. Qualifications and Skills : <ul><li>Proven experience of at least 2 years in international sales (Mandatory skill).</li><li>In-depth knowledge and experience in solar sales, including understanding of solar products and market trends.</li><li>Strong cold calling skills with the ability to generate leads and build relationships with potential international clients.</li><li>Excellent business development skills to identify new market opportunities and drive growth.</li><li>Experience in international calling with the capacity to communicate effectively with clients from diverse cultural backgrounds.</li><li>Ability to work in a target-based environment with a strong focus on achieving sales goals and targets.</li><li>Exceptional negotiation and closing skills to secure deals and partnerships.</li><li>Strong communication and interpersonal skills to collaborate with internal teams and clients.</li><li> </li></ul>Roles and Responsibilities : <ul><li>Develop and execute strategic sales plans to expand our international market presence and achieve sales targets.</li><li>Identify and engage with potential international clients through cold calling, networking, and other outreach methods.</li><li>Build and maintain strong relationships with existing and new clients to ensure long-term business growth and client satisfaction.</li><li>Conduct market research to identify new opportunities and stay updated on industry trends and competitor activities.</li><li>Prepare and deliver compelling sales presentations and proposals to potential clients.</li><li>Collaborate with internal teams, including marketing and product development, to align sales strategies with company goals.</li><li>Negotiate and close sales deals to maximize revenue and profitability.</li><li>Provide regular sales reports and updates to senior management on sales activities, pipeline, and performance.</li><li> </li></ul>Benefits : <ul><li>Competitive salary and benefits package</li><li>Medical and accidental insurance for employees&nbsp;</li><li>&nbsp;Opportunities for career growth and advancement</li><li>&nbsp;Training and development programs</li><li>&nbsp;Dynamic and fast-paced work environment</li><li>If you are passionate about customer service and have a desire to contribute to a sustainable future, we encourage you to apply</li></ul>

<h3>Customer Service Representative Responsibility</h3><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul><h3>Customer Service Representative Requirements:</h3><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li><li>1-3 years experience in handling customers&nbsp;</li></ul>

The ideal candidate is a competitive self-starter that thrives in a fast-paced environment. You must be comfortable making dozens of calls per day, working with partners, generating interest, qualifying prospects, and closing sales.&nbsp;&nbsp;Job Role<ul><li>Manage and close all incoming inquiries on each platform; Phone, Email, Live chat - Amazing Web, FB, Insta, Lead agents, Deal sites</li><li>Perform sales consultations over the phone &amp; zoom</li><li>Prepare and send quotations, daily follow-ups, and Close Sales</li><li>Lead nurturing &amp; scheduling appointments</li><li>CRM; enter, track &amp; update leads and prospects on a daily basis</li><li>Maintain records of calls and sales/clients and note useful information</li><li>Actively seek out referrals from existing customers &amp; new appointments</li><li>Establish, develop and maintain positive business and customer relationships.</li><li>Actively seek out feedback and reviews from installed customer</li><li> </li></ul> Qualifications<ul><li>Bachelor's degree or equivalent experience in Business</li><li>At least 1 - 3 years' of sales experience</li><li>Excellent written and verbal communication skills</li><li>Ability to multi-task, organize, and prioritize work</li></ul>

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.&nbsp;&nbsp;JOB ROLES :<ul><li>Supervising day-to-day operations in the customer service department.</li><li>Responding to customer service issues in a timely manner.</li><li>Oversees Our Customer Care Team</li><li>Manage and Train Customer Care Executives</li><li>Developing customer satisfaction goals and coordinating with the team to meet day to day deadlines.</li><li>Implementing an effective customer loyalty program.</li><li>Creating effective customer service procedures, policies, and standards.</li><li>Maintaining accurate records and documenting all customer service activities and discussions.</li><li>Assessing service statistics and preparing detailed reports on your findings.&nbsp;</li></ul> Qualifications<ul><li>Bachelor's degree or equivalent experience</li><li>3+ years' of customer service</li><li>Excellent written and verbal communication skills</li><li>Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)</li></ul>

H&M Virtual Services Pvt. Ltd.

Customer Care Executive (International)

International Sales Expert

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International Sales Executive

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Customer Care Executive (Voice Process)

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Customer Service Manager