Company Overview

Avolta AG is a leading travel experience company that aims to revolutionize the industry. With a focus on travel retail and travel food & beverage, Avolta is dedicated to maximizing the journey for travelers through innovation and excellent execution. With a diverse workforce and a commitment to creating value for stakeholders, Avolta is poised to become the most innovative and successful travel retail company.

Job Overview

We are looking for an energetic and enthusiastic individual to join our team as a Guest Services Associate. As a Guest Services Associate, you will be responsible for providing exceptional customer service and ensuring a positive guest experience. This is a full-time position based in Bangalore, Karnataka, India, and is ideal for someone with less than 1 year of experience.

Qualifications and Skills

• Energetic and enthusiastic attitude
• Strong verbal and written communication skills
• Ability to provide excellent guest service
• Basic computer skills
• Ability to multitask and prioritize
• Strong problem-solving skills
• Ability to work well in a team
• Previous experience in guest service management is a plus

Roles and Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Assist guests with inquiries, provide information about the company's products and services
• Handle guest complaints and resolve issues effectively and efficiently
• Ensure the reception area is clean and tidy at all times
• Answer telephone calls and direct them to the appropriate department
• Maintain a thorough knowledge of the company's facilities, services, and promotions
• Process guest check-ins and check-outs efficiently
• Collect payments and provide receipts to guests
• Assist with administrative tasks such as filing, data entry, and inventory management
• Collaborate with other team members to ensure smooth operations and excellent customer service