Company Overview

Hiring Trendz Placement Services is a venture that goes beyond recruitment solutions. We strive to be your partner in the hiring process, understanding your company's unique needs and providing customized solutions. With a focus on matching values and work culture, we aim to bring together the right people to drive mutual growth. With 11-50 employees, Hiring Trendz Placement Services is dedicated to offering placement and staffing solutions.

Job Overview

We are seeking a skilled Junior Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling credit card queries and providing exceptional customer support. This is a full-time position located in Noida, Uttar Pradesh, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• 1-3 years of experience in a customer service role
• Knowledge of credit card processes and banking procedures
• Strong communication skills with excellent phone etiquette
• Ability to multitask and manage time effectively
• Data entry and computer skills
• Customer-oriented with a strong focus on customer satisfaction
• Ability to cross-sell products and services
• Problem-solving and conflict resolution skills
• Familiarity with inbound customer service process
• Basic understanding of financial and banking concepts

Roles and Responsibilities

• Handle inbound credit card queries from customers in a professional and efficient manner
• Provide accurate information and solutions to customer inquiries and problems
• Assist customers with credit card applications, payments, and account management
• Develop and maintain knowledge of credit card products, policies, and procedures
• Cross-sell additional products and services to customers as opportunities arise
• Ensure all customer interactions are properly logged and documented
• Adhere to company policies and guidelines for quality assurance
• Collaborate with team members and other departments to resolve customer issues
• Maintain a high level of professionalism and customer service excellence at all times