Responsibilities:

● Responsible for handling the product issues’ analysis, troubleshooting, and resolution.

● Take ownership of providing technical support for the issues that could not be resolved by the Level 1 & Level 2 customer support teams.

● Responsible for handling product related technical queries from the stakeholders.

● Coordinating the issues internally with the Team Leads, Product Managers, Roadmap Team, and Cross-functional Teams.

● Implement meaningful workarounds to shorten the customer downtime. Subsequently follow-up and ensure the implementation of the permanent solutions.

● Identify the root cause of an issue, document it, and provide feedback to the roadmap team on corrective actions to ensure such cases are not missed in the future.

● Participate in or organize a war room call to troubleshoot the issue, with collaboration with the cross-functional teams.

● Ensuring meeting the agreed SLAs

● Incident management, reporting, RCA documentation in Jira

● Plan, design, develop, and maintain software application defect fixes in a timely manner

● Write clean, scalable, and efficient code.

● Implement software solutions using Python, Flask, Angular, PostgreSQL, SQLAlchemy, and AWS services..

● Conduct unit testing and integration testing to ensure software quality.

● Collaborate with Quality Assurance teams to identify and fix software defects.

● Create and maintain technical documentation for software projects.

● Use version control systems (Git) to manage and track code changes.

● Participate in code reviews to ensure code quality, consistency, and best practices.

● Work as part of an agile development team to deliver software increments.

● Open to learn from each other in the team and each experience day-to-day.

Qualifications:

● Bachelor’s degree in computer science, Software Engineering, or a related field.

● Proven experience as a Software Engineer or in a similar role.

● Proficient in one or more programming languages.

● Strong problem-solving and analytical skills.

● Excellent communication and teamwork skills.

● Ready to work in flexible working hours when needed.

Requirements:

● Experience with web application development and support (frontend and/or backend).

● Have at least 5 years of experience in developing & supporting Python related applications.

● Experience in building & supporting applications with containerization such as Docker

● Experience in writing relatively complex DB queries (any relational DB) is required.

● Experience in building web platforms with Angular 9+ is nice to have.

● Experience in building RESTful APIs using Python and web frameworks such as Flask is required.

● Experience in working in any of the ORM tools like SQLAlchemy, Django is required.

● Experience with cloud computing platforms i.e. AWS (other Cloud knowledge is also considered on Azure or

Google Cloud) is nice to have.

● Should be comfortable with Agile methodologies, such as Scrum, Kanban

● Key competencies required: Support, Problem-Solving, Analytical, Collaboration, and Accountability

● AWS® certifications would be an advantage.

Additional Information

Working Hours Expectations:

• Expected to work in US-EST working hours and collaborate with US/India/Colombia teams.
• This is Hybrid mode working in Pune
• Night shift allowances will be given
• Shift timings will be 5:30 PM to 2:30AM (Flexible)
• There are 2 technical rounds in the process

Round 1 will be for 1 hour,

Round 2-45 Minutes

Office Location- Baner, Pune

Required Qualification

Bachelor of Engineering - Bachelor of Technology (B.E./B.Tech.) ,

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