Company Overview

HireBloc Ventures Pvt Ltd is a leading recruitment agency in the Staffing & Recruiting industry. With 11-50 employees, we specialize in connecting talented professionals with job opportunities that fit their skills and interests. Visit our website at https://hirebloc.in/ to learn more about us.

Job Overview

We are hiring a Customer Service Representative to provide excellent customer service and maintain strong relationships with our clients. This is a full-time position based in Noida, Uttar Pradesh, India. The ideal candidate will have 1 to 3 years of experience in a customer service role.

Qualifications and Skills

• 1-3 years of experience in a customer service role
• Excellent communication skills, both verbal and written
• Strong phone etiquette and interpersonal skills
• Ability to multitask and work effectively under pressure
• Proficient in data entry and computer skills
• Familiarity with CRM systems and customer service software
• Ability to handle customer complaints with empathy and professionalism
• Detail-oriented and able to follow instructions accurately
• Positive attitude and willingness to learn
• Ability to adapt to a fast-paced and evolving work environment

Roles and Responsibilities

• Effectively handle customer inquiries and resolve issues in a professional and timely manner
• Provide exceptional customer service through multiple channels, including phone, email, and chat
• Maintain accurate and up-to-date customer records in the company database
• Collaborate with internal teams to address customer needs and ensure customer satisfaction
• Proactively identify opportunities to enhance the customer experience and improve processes
• Handle customer complaints and escalate issues as necessary
• Follow company policies and procedures to ensure consistent service delivery
• Stay updated on product knowledge and industry trends to effectively assist customers
• Manage and prioritize multiple tasks to meet customer service objectives
• Meet or exceed performance targets and metrics
• Contribute to a positive and collaborative team environment