Responsibilities:

1. Customer Interaction:

• Handle inbound and outbound calls, emails, or chat interactions professionally.
• Provide prompt and accurate information to customer queries and concerns.

1. International Process:

• Work in either international voice or non-voice processes, based on organizational requirements.
• Ensure high-quality service delivery to meet client expectations.

1. Night Shifts:

• Work in 24/7 (Night Shifts) with a 9.5-hour shift duration, including a 1-hour break.
• Adhere to the schedule and maintain consistent performance during night hours.

1. Problem Resolution:

• Analyze customer issues, troubleshoot problems, and ensure satisfactory resolution.
• Escalate complex issues to higher levels when necessary.

1. Adherence to Quality Standards:

• Follow company policies, quality standards, and best practices.
• Participate in training sessions to stay updated on product knowledge and customer service techniques.

Qualifications:

• Minimum educational qualification: 12th/Graduates/PG.
• Minimum of 18 months of experience in customer support.
• Excellent communication skills in English (both verbal and written).
• Ability to adapt to night shifts and work in a 24/7 environment.

Working Days:

• 5 days working week.

Perks:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth within a global organization.
• 2 Way Transportation

Salary: The salary for this position is up to Rs 40,000/- per month, depending on experience and performance.