Company Overview

Hindustan Recruitment, established in 2020 with headquarters in Chandigarh, is a leader in professional services. We specialize in staff augmentation, human resourcing, contract hiring, and permanent hiring. With a nationwide network of recruitment experts, we are dedicated to working closely with our clients to meet their recruitment needs. With a small but dedicated team, our company prides itself on providing top-notch recruitment services across the country.

Job Overview

Hindustan Recruitment is seeking freshers for the role of US Process BPO in Mumbai, Bhayandar. This is a full-time position ideally suited for candidates with strong customer service abilities. The role involves engaging with clients, handling queries, and providing solutions effectively. As a fresher position, no previous work experience is required, but excellent communication and problem-solving skills are essential.

Qualifications and Skills

• Customer service (Mandatory skill): Adept at handling customer queries with a focus on delivering satisfactory and timely solutions to meet client needs.
• Communication skills (Mandatory skill): Excellent verbal and written communication abilities to interact effectively with clients from a diverse background.
• Problem-solving (Mandatory skill): Skilled in identifying issues, assessing potential solutions, and implementing effective resolutions for customer problems.
• Attention to detail: Careful attention to the finer details ensuring accuracy and quality in customer interactions and service delivery.
• Time management: Ability to prioritize tasks effectively and manage time efficiently to meet deadlines and handle customer demands promptly.
• Multitasking: Proficiency in handling multiple tasks or projects at once without sacrificing quality or missing deadlines.
• Adaptability: Flexibility to adapt to changing environments and requirements, ensuring a seamless transition through any changes in workflow.
• Teamwork: Demonstrated ability to work collaboratively within a team to achieve set goals and support coworkers as needed.

Roles and Responsibilities

• Engage with customers through various channels to provide timely and effective solutions to their inquiries and issues.
• Maintain a positive and professional demeanor with clients to ensure a high level of customer satisfaction.
• Document and update customer records based on interactions, ensuring data accuracy and integrity.
• Collaborate with team members and other departments to resolve complex issues and enhance customer service experiences.
• Stay informed about company products, services, and policies to provide accurate information to clients.
• Proactively identify and escalate potential issues to appropriate departments or management.
• Conduct regular follow-ups with customers to ensure their issues are resolved to their satisfaction.
• Strive for continuous improvement by staying up-to-date with industry practices and enhancing customer service skills.