Company Overview

Hindustan Recruitment, established in 2020 and headquartered in Chandigarh, is a prominent provider of professional recruitment services across India. Specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring, our team of experts collaborates closely with clients to meet their staffing needs effectively. With a network of professionals nationwide, we are committed to delivering top-notch recruitment solutions.

Job Overview

We are seeking enthusiastic individuals for the role of International Voice Process BPO in our Mumbai, Bhayandar office. This is a full-time position ideal for freshers who possess strong communication and customer service skills. Join our dynamic team to kick-start your career in an engaging environment dedicated to excellence and professional growth.

Qualifications and Skills

• Fluency in English (Mandatory skill) to effectively communicate with international clients and customers.
• Customer Service (Mandatory skill) experience to address customer inquiries and provide seamless service.
• Excellent Communication Skills (Mandatory skill) to convey information clearly and effectively to a diverse audience.
• Problem-Solving abilities to address and resolve customer issues efficiently and satisfactorily.
• Ability to Multitask and manage multiple customer interactions and tasks simultaneously in a busy environment.
• Cultural Awareness to respect and understand different cultural perspectives and nuances in communication.
• Sales Skills to identify customer needs and offer suitable services or products to meet those needs effectively.
• Technical Proficiency to handle various software and tools essential for managing customer queries and information.

Roles and Responsibilities

• Handle inbound and outbound international calls efficiently while maintaining high customer service standards.
• Listen to customer queries and concerns, providing accurate information and resolutions promptly.
• Collaborate with team members and management to ensure consistent service delivery across time zones.
• Maintain up-to-date records of all customer interactions and transactions in the CRM system.
• Identify emerging customer issues and communicate these to relevant department heads for resolution.
• Meet daily, weekly, and monthly performance targets and service goals set by the management team.
• Adhere to company policies and procedures, ensuring compliance with industry best practices.
• Participate in continuous training and skill development programs to enhance service delivery and personal growth.