NIGHT SHIFT

Company Overview

Hindustan Recruitment, founded in 2020 and headquartered in Chandigarh, is a prominent professional services firm specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring. Our network of recruitment experts operates nationwide, collaborating on-site with clients to meet their workforce needs. With a focus on efficiency and quality, we serve diverse industries with a dedicated team of 11-50 employees. More details can be found on our website: hindustanrecruitment.com.

Job Overview

Hindustan Recruitment is seeking a Junior-level International Customer Service representative for a full-time position based in Bhayandar, Mumbai, Thane. The ideal candidate will have 1 to 3 years of work experience and will be responsible for managing and enhancing the customer service experience for our international clients. The role demands excellent multilingual communication skills and a strong understanding of diverse cultural nuances.

Qualifications and Skills

• Fluency in multiple languages (Mandatory skill): Proficiency in speaking and writing in multiple languages to effectively communicate across borders.
• Cultural awareness: Understanding and respect for different cultural norms and practices to provide sensitive and appropriate responses.
• Excellent communication skills: Ability to convey information clearly and professionally to customers from diverse backgrounds.
• Problem-solving abilities: Strong analytical skills to identify issues and provide efficient and effective solutions.
• Empathy: Capacity to understand customer emotions and perspectives to enhance service delivery.
• Patience: Ability to remain calm and composed, especially when dealing with challenging situations or customers.
• Adaptability: Flexibility in responding to changing customer needs and environments to maintain service standards.
• Knowledge of international customs and practices: Expertise in the global market to ensure services are relevant and compliant with local standards.

Roles and Responsibilities

• Manage and resolve customer queries and complaints in a timely and accurate manner.
• Enhance customer satisfaction by ensuring a positive and professional interaction at all times.
• Provide detailed and accurate product or service information to international clients.
• Document and track customer interactions and transactions for review and improvement.
• Collaborate with internal teams to resolve customer issues and improve service offerings.
• Adapt communication tactics to fit the cultural context and preferences of international customers.
• Participate in continuous training and development to improve product knowledge and customer service skills.
• Contribute to a positive team atmosphere by supporting colleagues and sharing knowledge.