Company Overview

Hindustan Recruitment, founded in 2020 with headquarters in Chandigarh, is a leading provider of professional services specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring. Our team of recruitment experts operates nationwide, working directly with customers to address staffing needs effectively. For more information, please visit our website at Hindustan Recruitment.

Job Overview

We are seeking a Junior Customer Service Representative for a full-time position in Mumbai. The ideal candidate will have 1 to 3 years of work experience. This is an excellent opportunity for individuals passionate about customer service, eager to join a dynamic team and contribute to customer satisfaction and retention.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively interact with customers and understand their needs.
• Proven ability in providing outstanding customer service (Mandatory skill) and managing client relations efficiently.
• Strong problem-solving skills to resolve customer inquiries and issues promptly and effectively.
• Empathy to understand and accommodate customer emotions and concerns, ensuring a positive service experience.
• Well-developed active listening skills to attentively capture customer feedback and needs.
• Time management prowess to handle tasks efficiently without compromising quality or customer satisfaction.
• Adaptability to adjust to different customer situations and organizational changes successfully.
• Basic familiarity with computer systems and customer relationship management software.

Roles and Responsibilities

• Handle customer inquiries and complaints in a professional manner, ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
• Provide customers with timely and accurate information about products and services.
• Collaborate with team members to improve customer service processes and ensure effective communication.
• Identify and escalate issues to supervisors when required, ensuring swift resolution of customer problems.
• Contribute to the achievement of customer service objectives and company goals by executing assigned duties diligently.
• Participate in training sessions and team meetings to stay updated on new services and processes.
• Assist in developing and implementing customer service policies and procedures.