Company Overview

Hindustan Recruitment, established in 2020 and headquartered in Chandigarh, is a prominent provider of professional services in staff augmentation, human resourcing, contract hiring, and permanent hiring. Our experienced team of recruitment experts serves clients nationwide, offering customized recruitment solutions. Learn more at Hindustan Recruitment Website.

Job Overview

We are seeking a dedicated Customer Service Representative for our Mumbai location. This full-time, junior-level position requires candidates to have 1 to 3 years of experience in the field. You will be responsible for handling customer inquiries, providing solutions, and ensuring a positive customer experience.

Qualifications and Skills

• Must possess strong communication skills (Mandatory skill) to effectively engage with customers and address their inquiries.
• Active listening abilities (Mandatory skill) are essential for understanding customer needs and providing accurate solutions.
• Proven problem-solving skills to identify issues and offer appropriate resolutions swiftly and accurately.
• Empathy to connect with customers and enhance their experience through personalized attention.
• Patience in managing challenging situations and dealing with diverse customer personalities.
• Excellent time management skills to handle multiple tasks and prioritize responsibilities efficiently.
• Adaptability in a fast-paced environment to meet the changing demands of customer service roles.
• Customer service skills to provide exceptional support and maintain high satisfaction levels.

Roles and Responsibilities

• Respond to customer inquiries promptly via phone, email, or chat, ensuring a high level of customer satisfaction.
• Identify and resolve customer issues efficiently, offering practical solutions and alternatives when needed.
• Maintain accurate records of customer conversations and transactions for seamless follow-up and reference.
• Collaborate with team members to provide feedback and suggestions for process improvements.
• Assist in training and mentoring new team members to promote best practices and maintain service standards.
• Monitor customer feedback and work proactively to resolve any raised concerns or complaints.
• Stay updated with product knowledge and industry trends to provide customers with current and relevant information.
• Achieve individual and team performance goals to contribute to the department's success.