Company Overview

Hindustan Recruitment, established in 2020 and headquartered in Chandigarh, is a leading provider of professional staffing services including staff augmentation, human resourcing, contract hiring, and permanent hiring. Our team of recruitment experts works closely with clients across the nation. With a workforce of 11-50 employees, we pride ourselves on delivering exceptional recruitment solutions that meet the needs of our clients.

Job Overview

We are seeking a dedicated and motivated Customer Service Representative to join our team in Bhayandar, Mumbai. This full-time junior position requires candidates to have 1 to 3 years of work experience in a similar role. The successful applicant will be responsible for providing exceptional customer service and support, ensuring a high level of customer satisfaction, and addressing inquiries or issues promptly and effectively.

Qualifications and Skills

• At least 1 year of experience in a customer service role, demonstrating a strong understanding of customer needs and service delivery.
• Excellent communication skills to effectively interact with customers and colleagues through verbal and written communication.
• Problem-solving skills to analyze complex issues and determine effective solutions to resolve customer inquiries or complaints.
• Empathy is a must, with the ability to understand the customer's perspective and respond appropriately with understanding and patience.
• Patience to manage customer queries with professionalism and handle high-pressure situations calmly.
• Time management skills to prioritize tasks efficiently and manage multiple inquiries or issues simultaneously.
• Conflict resolution skills to handle difficult situations and ensure customer satisfaction through effective negotiation and problem-solving.
• Adaptability to adjust to varying customer demands and evolving business priorities while maintaining quality service.
• Active listening skills to understand customer needs accurately and provide appropriate solutions.

Roles and Responsibilities

• Respond promptly and effectively to customer inquiries through various communication channels.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction and retention.
• Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
• Implement feedback mechanisms to improve service quality and customer satisfaction continuously.
• Collaborate with internal departments to address customer needs and escalate complex issues when necessary.
• Stay updated with company products and services to provide accurate information to customers.
• Identify potential service improvements based on customer feedback and suggest actionable changes.
• Participate in training sessions to enhance customer service skills and stay informed about industry trends.