We are seeking a dedicated and friendly Customer Service Representative to join our team. The ideal candidate will have a passion for delivering exceptional customer service, ensuring a positive experience for all our guests.

Responsibilities:

·      Greet and assist guests with check-in and check-out procedures.

·      Handle reservations, inquiries, and concerns via phone, email, and in-person.

·      Provide information about hotel facilities, services, and local attractions.

·      Resolve guest issues promptly and professionally to ensure guest satisfaction.

·       Collaborate with other hotel departments to meet guest needs effectively.

·       Maintain a welcoming and clean lobby area.

Qualifications:

·       Degree in hospitality or Hotel Management a related field is a plus.

·       Proficient in using reservation and customer relationship management (CRM) systems.

Requirements:

•            Proven experience in customer service, preferably in the hospitality industry. 6 months -2years

•            Excellent communication and interpersonal skills.

•            Strong organizational and multitasking abilities.

•            Knowledge of hotel operations and reservation systems is a plus.

•            Ability to handle challenging situations with patience and professionalism.

•            Flexibility to work in shifts, including evenings and weekends.