Salary up to 38k

Experience: 2 year in International Customer Care

Job Overview

We are looking for a Customer Care Executive to join our team at Hindustan Recruitment. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Mumbai, Maharashtra, India.

Qualifications and Skills

• Previous experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to handle challenging situations with patience and empathy
• Strong problem-solving skills
• Knowledge of customer service principles and practices
• Proficient in using customer service software and CRM systems
• Ability to multitask and prioritize work
• Fluent in English and Hindi
• Experience in international customer care is a plus
• Collection development experience is a plus

Roles and Responsibilities

• Handle incoming customer inquiries via phone, email, and chat
• Provide information and assistance to customers regarding our services
• Resolve customer complaints and issues in a professional and timely manner
• Escalate complex inquiries to the appropriate department
• Maintain customer records and update customer information in the database
• Ensure customer satisfaction by delivering high-quality customer service
• Collaborate with other team members to achieve team goals
• Stay up-to-date with product knowledge and company policies
• Meet and exceed individual and team targets