Salary up to 4 lpa

location: Bengaluru

Experience: minimum 2 year

Job Overview

We are seeking a Customer Care Executive to join our team at Hindustan Recruitment. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support. This is a full-time position based in Bengaluru, Karnataka, India, and requires 1 to 3 years of experience in a similar role. The ideal candidate should have strong communication skills and a passion for ensuring customer satisfaction.

Qualifications and Skills

• Proven experience as a Customer Care Executive or similar customer service role
• Excellent communication and interpersonal skills
• Strong problem-solving ability
• Ability to handle difficult or irate customers with professionalism and empathy
• Knowledge of customer service principles and practices
• Proficient in using customer service software and CRM systems
• Ability to multitask and prioritize tasks in a fast-paced environment
• Sales and upselling skills
• Attention to detail and accuracy
• Ability to work well in a team

Roles and Responsibilities

• Handle inbound customer inquiries and provide prompt and accurate support
• Assist customers in resolving product or service-related issues
• Ensure customer satisfaction by effectively addressing customer concerns and complaints
• Maintain detailed records of customer interactions and transactions
• Collaborate with internal teams to resolve customer issues and escalate when necessary
• Upsell products or services to customers to maximize sales opportunities
• Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
• Handle customer requests for information, quotes, or account updates
• Follow company policies and procedures to ensure consistent service delivery