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Customer care executive
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Customer care executive61
Applications
61
Applications
Bengaluru
Full-Time
Junior: 1 to 3 years
₹ 2.5L - ₹ 3L (Per Year)
Posted on Dec 08 2023
About the Job
Skills
Customer care
Customer Service
Customer Satisfaction
Customer Support
Communication
sales
Salary up to 4 lpa
location: Bengaluru
Experience: minimum 2 year
Job Overview
We are seeking a Customer Care Executive to join our team at Hindustan Recruitment. As a Customer Care Executive, you will be responsible for providing exceptional customer service and support. This is a full-time position based in Bengaluru, Karnataka, India, and requires 1 to 3 years of experience in a similar role. The ideal candidate should have strong communication skills and a passion for ensuring customer satisfaction.
Qualifications and Skills
- Proven experience as a Customer Care Executive or similar customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving ability
- Ability to handle difficult or irate customers with professionalism and empathy
- Knowledge of customer service principles and practices
- Proficient in using customer service software and CRM systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Sales and upselling skills
- Attention to detail and accuracy
- Ability to work well in a team
Roles and Responsibilities
- Handle inbound customer inquiries and provide prompt and accurate support
- Assist customers in resolving product or service-related issues
- Ensure customer satisfaction by effectively addressing customer concerns and complaints
- Maintain detailed records of customer interactions and transactions
- Collaborate with internal teams to resolve customer issues and escalate when necessary
- Upsell products or services to customers to maximize sales opportunities
- Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
- Handle customer requests for information, quotes, or account updates
- Follow company policies and procedures to ensure consistent service delivery
About the company
We â Hindustan Recruitment" founded in 2020 (Delhi) is a leading provider of professional services (Staff Augmentation, Human Resourcing, Contract Hiring, and Permanent Hiring ). Our nationwide network of Recruitment experts works on-site with our customers in their daily direction.
Would like to work as a Vendor or Freelancer, Reach out to Services@hindustanrecruitment.com
We â Hindustan Recruitment" founded in 2020 (Delhi) is a leading provider of professional services (Staff Augmentation, Human Resourcing, Contract Hiring, and Permanent Hiring ). Our nationwide network of Recruitment experts works on-site with our customers in their daily direction.
Would like to work as a Vendor or Freelancer, Reach out to Services@hindustanrecruitment.com
Company Size
11-50 Employees
Headquarter
Chandigarh
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