Job Description – Assistant Manager - Supply Side & Operations

About Emoha:

Emoha is a ‘connected community’ for elders and their families, bringing together world-class expertise and delivering single-click access to a range of health, emergency, social-engagement, convenience services at home, so that elders can live life to the fullest.

Emoha was founded in early 2019 by elder care professionals and entrepreneurs who have individually worked in diverse fields from design, technology, geriatrics, healthcare and in India and the United States. Emoha is anchored by Lumis Partners, a global operating investment firm with industry-leading portfolio companies like Sheroes, Talent Edge. More details - www.emoha.com

Role

As the Supplyside Manpower Manager, you will be responsible for managing and expanding a pool of nurses and GDAs (General Duty Assistants). You will ensure the quality and competency of new recruits, facilitate training sessions, and implement technology to enhance operations. Your role will also include virtual assessments and regular feedback to maintain high standards in caregiving services.

You’ll enjoy this role if you are:

• Passionate about our mission of serving the elders
• Possess a performance mindset and raise the bar of achievement consistently
• Comfortable with ambiguity and change
• A collaborator and open communicator who believes in building relationships regardless of title or tenure
• A culture builder who understands and believes in building diverse and inclusive teams

Your day-to-day responsibilities:

• Supply Management: Manage and grow the pool of nurses and GDAs, ensuring month-on-month expansion to meet operational needs.
• Competency Assessments: Ensure thorough competency checks for new carers joining the pool to maintain high standards.
• Training & Development: Organize and conduct training sessions for caregivers both in-person and virtually, ensuring they are well-prepared for their roles.
• Virtual Assessments: Perform virtual assessments of caregivers as needed to ensure quality care.
• Technology Implementation: Oversee the implementation of relevant technology and train staff to effectively use new tools and systems.
• Feedback Collection: Regularly gather feedback from deployed caregivers to improve services and address any concerns.
• Background Checks: Ensure all caregivers have valid degrees and licenses / educational certificates and clean background records before they are deployed to an elder’s place.

You’ll be successful in this role if you have:

• Experience: 5+ years of experience in clinical operations, clinical trainings, or a related field.
• Communication Skills: Ability to communicate effectively and compassionately with elders and their families.
• Network: Should have a strong network of Nurses & GDAs
• Interpersonal Skills: Respectful of individuality and diversity, with the ability to build trust, engage caregivers, and solve problems creatively.
• Energetic & Self-Motivated: A proactive approach to understanding the business and industry, along with high energy and motivation.
• Professionalism: Confident, well-groomed, and capable of handling multiple demands.
• An incredible team of smart and supportive people
• A competitive compensation package, including attractive health and accidental insurance
• Amazing variable components (Retention, incentives, etc.)
• Education: B.Sc. Nursing or GNM (General Nursing & Midwifery)

Experience & Mode of work:

• 5+ years in clinical/ops/training
• Work from office

This job description is subject to change if the role develops or is reviewed over time.

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Benefits:

Qualifications: