·       Manage large amounts of outgoing & incoming calls

·       Generate sales leads and fix property visits.

·       Identify and assess customers’ needs to achieve satisfaction

·       Build sustainable relationships and trust with customer accounts through open and interactive communication

·       Provide accurate, valid and complete information by using the right methods/tools

·       Meet personal/customer service team sales targets and call handling quotas

·       Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·       Keep records of customer interactions, process customer accounts and file documents

·       Follow communication procedures, guidelines and policies.