Company Overview

Hex Business Innovations is a leading technology solution provider for optimizing business operations, marketing, and sales for the MSME sector. Our goal is to establish Hex as a globally recognized technology brand that partners with SMEs in their growth by automating and innovating solutions to suit their needs. We pride ourselves on offering value-for-money solutions and best-in-class service to our clients.

Job Overview

We are seeking a Customer Service Representative to join our team at Hex Business Innovations. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and supporting their needs. This is a full-time position based in Faridabad, Haryana, India.

Qualifications and Skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment and manage multiple tasks
• Attention to detail and accuracy
• Proficient in using CRM software and other customer support tools
• Good typing and data entry skills
• Ability to learn quickly and adapt to new technologies
• Previous experience in customer service or a related field is a plus

Roles and Responsibilities

• Handle customer inquiries and provide accurate information about our products and services
• Assist customers with order placement, product inquiries, and troubleshooting
• Resolve customer complaints and ensure customer satisfaction
• Maintain a high level of professionalism and customer service when interacting with clients
• Collaborate with other teams to address client needs and provide timely solutions
• Keep records of customer interactions and transactions
• Contribute to team goals and achieve individual targets
• Adhere to company policies and procedures
• Continuously update knowledge of company products, services, and procedures