Company Overview

Hemocean Outsourcing is a dedicated company in the Staffing & Recruiting industry with a robust team specializing in training and placement services. Our headquarters are based in Jabalpur, Madhya Pradesh, and we operate year-round connecting graduates with companies. Despite being a small team of 2-10 employees, we offer comprehensive solutions for top to bottom positions with great packages. For more information, visit Hemocean Outsourcing.

Job Overview

We are currently seeking a fresher for a Voice Process role in Gurgaon. This is a full-time position ideal for candidates with 0 to 1 year of work experience. The role offers an excellent opportunity for individuals looking to start their career in customer service and communication-focused jobs.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Customer service (Mandatory skill)
• Attention to detail (Mandatory skill)
• Active listening
• Problem-solving abilities
• Empathy towards customers
• Patience in addressing customer queries
• Ability to multitask efficiently

Roles and Responsibilities

• Handle inbound and outbound calls to assist customers with their queries and concerns.
• Provide accurate information and solutions to customers in a timely manner.
• Maintain a high level of customer satisfaction by resolving issues promptly and effectively.
• Update and maintain customer information in the database accurately.
• Follow up with customers to ensure their needs are met and provide ongoing support.
• Collaborate with team members and share knowledge for continuous improvement.
• Adhere to company policies and procedures in handling customer calls.
• Strive to achieve individual and team performance targets.