Company Overview

Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur, Madhya Pradesh, with a team dedicated to providing premium training and placement services. Our firm specializes in filling positions across various levels with excellent packages and operates year-round to facilitate coordination between graduates and employers. For more information, visit us at Hemocean Outsourcing.

Job Overview

We are seeking a motivated and skilled Technical Support Executive to join our dynamic team. The ideal candidate should possess excellent problem-solving abilities and a keen understanding of technical support services. The position is located in Jabalpur, Madhya Pradesh, and offers an opportunity to work in a bustling and collaborative environment.

Qualifications and Skills

• Strong understanding of technical support processes and troubleshooting methodologies.
• Excellent communication skills, both verbal and written, to assist clients effectively.
• Proficiency in various operating systems such as Windows, macOS, and Linux.
• Basic networking knowledge, including LAN/WAN, routers, and switches.
• Ability to work well under pressure and manage multiple priorities.
• Familiarity with remote desktop applications and help desk software.
• Time management and organizational skills to handle various client queries efficiently.
• Minimum of a high school diploma; a degree in a related field is preferred.

Roles and Responsibilities

• Provide technical support and assistance to clients via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues.
• Maintain and update technical support documentation.
• Escalate complex problems to appropriate internal teams when necessary.
• Follow up with clients to ensure their issues are fully resolved.
• Ensure all support requests are logged and tracked effectively.
• Collaborate with team members to improve support processes and customer satisfaction.
• Stay updated with the latest technology trends and support techniques.