Company Overview

Hemocean Outsourcing is a staffing and recruiting company based in Jabalpur, Madhya Pradesh. Our team of 2-10 employees specializes in training and placement services, offering top to bottom positions with competitive packages. Operating year-round, we coordinate between graduates and companies. For more information, visit Hemocean Outsourcing.

Job Overview

We are seeking a fresher for the role of Outbound Process at Hemocean Outsourcing. This is a full-time position located in Gurgaon, tailored for candidates with 0 to 1 year of work experience. The ideal candidate will have excellent communication and customer service skills, and will be responsible for engaging with potential customers.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) - Ability to convey information clearly and effectively to customers.
• Customer service skills (Mandatory skill) - Ensuring a positive customer experience by addressing their needs and resolving issues.
• Problem solving skills (Mandatory skill) - Capability to identify issues and provide efficient solutions.
• Sales techniques - Understanding and applying various sales strategies to achieve targets.
• Time management - Efficiently managing one's time to handle multiple tasks and meet deadlines.
• Attention to detail - Thoroughly attending to details to ensure accuracy and quality in work.
• Teamwork - Ability to effectively collaborate with colleagues to achieve common goals.
• Adaptability - Being flexible and adjusting to new situations or challenges with ease.

Roles and Responsibilities

• Engage in outbound calls to potential customers to promote company services.
• Maintain an updated database of customer information and interactions.
• Handle customer inquiries and provide accurate information about services.
• Achieve daily and monthly calling targets set by the management.
• Collaborate with team members to develop effective calling strategies.
• Report and provide feedback on customer responses and concerns.
• Participate in training sessions to enhance sales and customer service skills.
• Ensure compliance with company policies and procedures while interacting with customers.