Company Overview

Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur, Madhya Pradesh. With a committed team for training and placement services, we excel in offering top-to-bottom positions with competitive packages. Operating year-round, we bridge the gap between graduates and companies, ensuring successful employment placements.

Job Overview

We are seeking a dedicated and enthusiastic individual for the role of International Voice Process CCE at our Gurgaon location. This is a full-time entry-level position perfect for freshers with 0 to 1 year of experience. Join our dynamic team and contribute to providing exceptional customer service on an international scale.

Qualifications and Skills

• Excellent communication skills to interact effectively with international clients.
• Customer service orientation to ensure high customer satisfaction and loyalty.
• Problem-solving abilities to identify and resolve customer issues proficiently.
• Ability to work in a fast-paced environment, meeting targets and deadlines.
• Multitasking skills to handle multiple calls and queries efficiently.
• Attention to detail in addressing customer concerns and recording information accurately.
• Empathy towards customers to understand and address their needs effectively.
• Ability to handle stressful situations and maintain composure under pressure.

Roles and Responsibilities

• Manage inbound and outbound calls from international customers professionally.
• Identify and resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers, addressing any questions they may have.
• Escalate unresolved issues to appropriate departments for further investigation.
• Meet daily and monthly performance targets as set by the management.
• Adhere to company policies, procedures, and legal guidelines while interacting with customers.
• Participate in team meetings and training sessions to improve service quality and efficiency.