Company Overview

Hemocean Outsourcing has a strong team to handle training and placement services, providing top to bottom positions with great packages. The company operates year-round to coordinate between graduates and companies. Hemocean Outsourcing belongs to the Staffing & Recruiting industry, is headquartered in Jabalpur, Madhya Pradesh, and has a team of 2-10 employees. For more information, visit hemocean.com.

Job Overview

We are looking for freshers to join our International Voice Process team in Gurgaon. This is a full-time position suitable for candidates with 0 to 1 years of work experience. The ideal candidate will have fluency in English, excellent communication skills, and a customer service orientation.

Qualifications and Skills

• Fluency in English (Mandatory skill)
• Excellent communication skills (Mandatory skill)
• Customer service orientation (Mandatory skill)
• Problem-solving abilities
• Ability to work in a fast-paced environment
• Active listening skills
• Cultural awareness
• Ability to handle stress and pressure

Roles and Responsibilities

• Handle inbound and outbound calls from international clients.
• Provide excellent customer service and support.
• Resolve customer issues and complaints promptly and effectively.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Continuously improve through feedback and training.
• Ensure compliance with company standards and regulations.