Company Overview

Hemocean Outsourcing is a dedicated staffing and recruiting firm located in Jabalpur, Madhya Pradesh. With a small but efficient team of 2-10 employees, the company provides comprehensive training and placement services, ensuring quality coordination between graduates and employers year-round. For more information, visit our website at hemocean.com.

Job Overview

We are seeking a motivated individual for the position of Insurance Process - Voice at our Thane location. This is a full-time position ideal for freshers with 0 to 1 year of experience. The role involves providing outstanding customer service, handling insurance-related queries, and ensuring effective communication with clients.

Qualifications and Skills

• Customer Service (Mandatory skill)
• Insurance Knowledge (Mandatory skill)
• Communication Skills (Mandatory skill)
• Problem Solving: Ability to handle and resolve customer issues efficiently
• Attention to Detail: Ensuring accuracy in information provided and documented
• Call Handling: Proficiency in managing incoming and outgoing calls with professionalism
• Conflict Resolution: Capacity to de-escalate situations and find amicable solutions
• Data Entry: Proficient in maintaining accurate and timely records

Roles and Responsibilities

• Provide prompt and efficient assistance to customers with their insurance-related queries.
• Maintain a thorough understanding of various insurance products and services offered.
• Handle inbound and outbound calls while documenting pertinent information accurately.
• Resolve customer concerns professionally and escalate issues when necessary.
• Maintain confidentiality of customer information and adhere to data protection guidelines.
• Coordinate with different departments to ensure smooth processing of insurance claims.
• Assist in training new team members as required.
• Keep up-to-date with industry trends and updates in the insurance sector.