Company Overview

Hemocean Outsourcing is a dynamic staffing and recruiting firm based in Jabalpur, Madhya Pradesh. Specializing in training and placement services, Hemocean excels in matching graduates with top-tier positions, ensuring great packages and continuous coordination between job seekers and companies. Operating year-round, the company boasts a dedicated team of 2-10 employees committed to excellence in staffing.

Job Overview

We are seeking a fresher for the Inbound Process role at Hemocean Outsourcing. This position is ideal for someone with 0 to 1 year of work experience who thrives on delivering exceptional customer service. The successful candidate will be responsible for managing inbound calls and addressing customer inquiries with efficiency and professionalism. The job is based in Jabalpur, Madhya Pradesh.

Qualifications and Skills

• Customer Service: Ability to manage customer queries and provide effective solutions promptly.
• Communication Skills: Excellent verbal and written communication skills are essential to interact with clients and team members.
• Problem Solving: Competence in identifying issues and troubleshooting them efficiently to ensure customer satisfaction.
• Attention to Detail: Precision in addressing customer needs and documenting information accurately.
• Time Management: Capability to handle multiple tasks simultaneously and prioritize workloads effectively.
• Empathy: Understanding customer concerns and addressing them with patience and sensitivity.
• Active Listening: Ability to fully concentrate, understand, respond, and remember what clients are saying.
• Multitasking: Proficiency in managing several tasks at once without compromising quality or service.

Roles and Responsibilities

• Manage and respond to incoming calls professionally and promptly.
• Provide accurate information regarding company services and products to customers.
• Identify and escalate complex queries to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions in the system.
• Resolve customer complaints and concerns with efficiency and empathy.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Assist in training new team members in understanding customer service protocols.
• Continuously seek ways to improve personal and team performance by keeping up with new policies and procedures.