Company Overview

Hemocean Outsourcing, a staffing and recruiting company, excels in providing top-notch training and placement services. With a dedicated team and 2-10 employees, they facilitate connections between graduates and companies year-round. Headquarters located in Jabalpur, Madhya Pradesh.

Job Overview

Opportunity for Freshers with less than 1 year of experience to join Hemocean Outsourcing in a Voice Process role. Full-Time position with job locations in Mumbai, Gurgaon, and Pune. Competitive salary and benefits offered by a company specializing in training and placement services.

Qualifications and Skills

• Programming skills to navigate software tools efficiently
• Strong problem-solving abilities to address customer concerns effectively
• Excellent communication skills to interact with customers and team members
• Teamwork and collaboration mindset to contribute to team success
• Effective time management for handling multiple tasks efficiently
• Adaptability to work in a dynamic and fast-paced environment
• Attention to detail for accurate data entry and customer information handling
• Learning agility to quickly grasp new processes and systems

Roles and Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner
• Provide excellent customer service to resolve queries and issues
• Follow communication scripts and guidelines to ensure consistency
• Maintain customer records and update information accurately
• Collaborate with team members to achieve performance targets