We are hiring for the role of Fresher - Voice Process at Hemocean Outsourcing. This is a full-time position based in Airoli, Maharashtra, India. As a Fresher, you should have less than 1 year of experience in voice process or related fields. Join our team and embark on an exciting career in the call center industry.

Qualifications and Skills

• Excellent communication skills in English
• Good listening skills
• Ability to handle challenging customers
• Basic computer knowledge
• Customer-oriented mindset
• Ability to multi-task and manage time effectively
• Willingness to work in a fast-paced environment
• Positive attitude and team player
• Prior experience in a call center or customer service role is a plus

Roles and Responsibilities

• Handle inbound and outbound calls in a professional manner
• Provide excellent customer service and support
• Listen and understand customer requirements
• Resolve customer issues and complaints
• Upsell products and services
• Maintain accurate and detailed records
• Meet and exceed key performance indicators (KPIs)
• Adhere to company policies and procedures
• Collaborate with team members to achieve team goals
• Continuously learn and improve product knowledge