Company Overview

Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur, Madhya Pradesh. With a dedicated team adept at handling training and placement services, the company offers top to bottom positions along with excellent packages. Hemocean Outsourcing operates year-round to ensure smooth coordination between graduates and companies. For more details, visit hemocean.com.

Job Overview

Hemocean Outsourcing is seeking fresh candidates for the role of Voice in Thane. This full-time position targets individuals with 0 to 1 year of work experience. As a fresher, you will engage in various voice-based tasks aimed at providing top-notch customer service.

Qualifications and Skills

• Active Listening (Mandatory skill) - Ability to fully concentrate, understand and respond appropriately during interactions.
• Customer Service (Mandatory skill) - Capability to provide high-quality assistance to enhance customer satisfaction.
• Problem Solving (Mandatory skill) - Aptitude for identifying issues and implementing effective solutions swiftly.
• Communication Skills - Strong verbal and written skills essential for clear and effective communication.
• Teamwork - Competence in working collaboratively towards common goals with other team members.
• Adaptability - Readiness to adjust to new tasks and environments quickly and efficiently.
• Patience - Ability to remain calm and composed, even in stressful or challenging customer interactions.
• Time Management - Skill in managing time effectively to handle multiple tasks and meet deadlines.

Roles and Responsibilities

• Handle incoming customer calls and provide clear, concise, and accurate information.
• Resolve customer inquiries promptly and professionally.
• Maintain accurate records of interactions and transactions.
• Work synergistically with the team to manage workflow and ensure a productive environment.
• Adapt to dynamic work conditions and processes.
• Participate in ongoing training opportunities to enhance service skills.
• Implement feedback from supervisors to improve service quality.
• Meet performance targets set by the company.