Company Overview

Hemocean Outsourcing is a leading company in training and placement services, offering top-tier positions and packages. Operating year-round to bridge the gap between graduates and companies in the Staffing & Recruiting industry.

Job Overview

Handle customer queries and provide support through phone calls in a fast-paced environment at Hemocean Outsourcing in Jabalpur, Madhya Pradesh. Competitive salary with 2-10 employees. Full-time position with opportunities for growth and development.

Qualifications and Skills

• Excellent communication skills
• Empathy
• Problem-solving
• Patience
• Active listening
• Conflict resolution
• Time management
• Adaptability

Roles and Responsibilities

• Answer incoming customer calls professionally and provide accurate information
• Resolve customer complaints and issues in a timely and efficient manner
• Maintain a high level of customer service satisfaction through active listening and empathy
• Handle customer inquiries and troubleshoot problems with patience and tact
• Update customer information in the database and escalate complex issues to the appropriate teams