Company Overview

Hemocean Outsourcing is a leading staffing and recruiting company with a strong team dedicated to providing training and placement services. We offer top-to-bottom positions with competitive packages and operate year-round to connect graduates with companies.

Job Overview

Hemocean Outsourcing is seeking a skilled and enthusiastic Customer Care Executive - Voice And Non Voice to join our team. This is a full-time position based in Mumbai, Maharashtra, India. The successful candidate will be responsible for handling voice and non-voice customer interactions, including phone calls, emails, and chats. The role requires 1 to 3 years of relevant experience in a customer service or call center environment. If you are a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you!

Qualifications and Skills

• 1-3 years of relevant experience in customer service or call center
• Excellent communication skills in English (both verbal and written)
• Strong problem-solving and decision-making abilities
• Ability to prioritize tasks and manage time effectively
• Knowledge of voice and non-voice customer support processes
• Proficiency in using communication and CRM tools
• Ability to work in a fast-paced and dynamic environment
• Positive attitude and a customer-centric approach
• Ability to handle customer escalations and difficult situations
• Familiarity with cold calling and sales techniques is a plus

Roles and Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently
• Assist customers with inquiries, complaints, and requests via phone, email, and chat
• Document all customer interactions accurately and comprehensively
• Resolve customer issues and complaints in a timely manner
• Provide information and guidance to customers about our products and services
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with team members to meet individual and team targets
• Adhere to company policies and procedures
• Maintain customer database and update customer information
• Handle customer escalations and coordinate with relevant departments for resolution