Company Overview

Hemocean Outsourcing is a staffing and recruiting company headquartered in Jabalpur, Madhya Pradesh. We specialize in providing training and placement services, connecting graduates with top positions that offer competitive packages. With a small but strong team, we operate year-round to coordinate between job seekers and companies. Learn more at hemocean.com.

Job Overview

We are seeking a dedicated Customer Care Executive to join our team in Gurgaon. This is a full-time position designed for freshers with 0 to 1 year of work experience. The successful candidate will provide excellent customer service and problem-solving skills while handling various customer inquiries.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Problem-solving skills (Mandatory skill)
• Voice process experience (Mandatory skill)
• Empathy towards customers' concerns and issues
• Effective conflict resolution abilities
• Strong time management skills to handle multiple tasks efficiently
• Adaptability to changing environments and customer needs

Roles and Responsibilities

• Handle customer inquiries and complaints via phone, email, or chat
• Provide accurate, valid, and complete information by using the right methods and tools
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer
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Regard

Sadhana

7903809796