Company Overview

Hemocean Outsourcing is a staffing and recruiting company based in Jabalpur, Madhya Pradesh. With a dedicated team, the company provides training, placement services, and top to bottom positions for graduates all year round. Hemocean Outsourcing has 2-10 employees and can be found at hemocean.com.

Job Overview

Customer Care Executive Position at Hemocean Outsourcing

Job Type: Full-Time

Location: Bangalore

Experience: 1-5 years (Junior level)

Qualifications and Skills

• Excellent communication skills
• Empathy
• Problem-solving abilities
• Patience
• Active listening
• Conflict resolution
• Time management
• Multitasking

Roles and Responsibilities

• Act as a primary point of contact for customer inquiries and concerns.
• Provide information and assistance to customers in a professional and courteous manner.
• Resolve customer complaints efficiently and ensure customer satisfaction.
• Handle customer requests, orders, and escalations promptly and accurately.
• Document all interactions with customers accurately for future reference.
• Collaborate with other teams to ensure seamless customer experience.
• Meet service level agreements and performance targets consistently.