Company Overview

Hemocean Outsourcing is a staffing & recruiting company based in Jabalpur, Madhya Pradesh. With a dedicated team, the company provides comprehensive training and placement services, facilitating connections between graduates and companies throughout the year.

Job Overview

CSE Customer Support Executive role at Hemocean Outsourcing as a Fresher level position. This is a Full-Time job based in Gurgaon, offering a great package. The role requires excellent communication skills, problem-solving abilities, empathy towards customers, patience, multitasking, product/service knowledge, attention to detail, and the ability to remain calm under pressure.

Qualifications and Skills

• Excellent communication skills
• Problem-solving abilities
• Empathy towards customers
• Patience in dealing with difficult situations
• Ability to multitask
• Knowledge of product/service offerings
• Attention to detail
• Ability to remain calm under pressure

Roles and Responsibilities

• Provide effective customer support via various communication channels
• Resolve customer queries and issues in a timely and professional manner
• Ensure customer satisfaction and retention through exceptional service
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to address customer needs and improve processes
• Adhere to company policies and procedures while upholding high service standards